At Cambridge Success Centre, we strive to deliver an exceptional standard of English language education. We maintain clear and accountable refund terms for our digital LMS video masterclasses, monthly syllabus batches, and payment gateway transactions.
Overview & Guiding Principles
This Returns & Refund Policy applies to all student enrollments, one-time masterclass packages, and recurring monthly class fees transacted through https://cambridgesuccess.lk or processed via the PayHere Online Payment Gateway.
Because educational services comprise copyrighted digital intellectual property (high-definition video lessons, proprietary quiz modules, and speech evaluation algorithms), access parameters are tracked to ensure fair refund eligibility.
7-Day Course Refund Guarantee
For standalone masterclasses and comprehensive one-time packages (such as our Flagship Spoken English Masterclass), we offer a 7-Day Conditional Money-Back Guarantee from the timestamp of payment, subject to the following criteria:
Monthly Syllabus Class Policy (O/L, A/L & Kids YLE)
For regular school syllabus classes and Cambridge YLE programs conducted on a monthly fee structure (e.g. Rs. 2,500/month):
- Commenced Month Fees: Fees paid for the current active calendar month are non-refundable once the monthly lecture schedule has commenced, as classroom seats and teacher allocations are reserved in advance.
- Cancellation of Future Billings: Students or parents may discontinue or pause monthly enrollment at any time before the beginning of the next calendar month with zero cancellation penalties.
- Advance Multi-Month Payments: In the event an enrolled student has paid several months in advance and wishes to withdraw, unutilized future full calendar months will be refunded in full.
Duplicate & Erroneous Transactions (100% Refund Guarantee)
In the rare event of a payment gateway timeout, internet connectivity glitch, or inadvertent duplicate submission where a student is charged more than once for the same course:
Cambridge Success Centre guarantees a 100% prompt reversal of any duplicate charge. Once reported or identified during daily settlement audits, the redundant transaction will be voided or refunded immediately without administrative deduction.
Non-Refundable Circumstances
Refund requests cannot be accepted under the following conditions:
How to Submit a Refund Claim
To initiate a refund request, please send an email to our admissions and finance team:
Refund Request - [Student Full Name] - [Payment Ref ID]- Student Full Name and Registered Email Address
- Registered Phone / WhatsApp Number
- Course or Batch Name Enrolled
- Payment Reference Number (e.g.
CSC-PAY-XXXXX) - Date of Transaction and Payment Mode (PayHere Card / Bank Deposit)
- Detailed reason for requesting a refund
Reimbursement Modes & Timelines
Once your claim is received, our finance desk will review your course engagement records within 48 hours. Upon approval:
Refunds are credited back directly to the originating Visa, Mastercard, FriMi, or Genie account. Funds typically reflect in your statement within 5 to 10 banking business days, subject to your card-issuing bank's settlement cycle.
For payments made via direct bank deposit or campus cashier, approved refunds are transferred directly to your nominated Sri Lankan bank account via SLIPS/CEFT within 3 to 5 business days.